Frequently Asked Questions | PetzLover

Tap Register or Sign In at the top right of any page. On a phone, open the menu first (the three lines).

Enter your email address and follow the steps. If you already have an account you'll be asked for your password; if not, we'll help you create one. You can also choose Continue with Google.

Open My Account from the menu at the top right:

• My Listings – every listing you've posted, with its views, interest and current plan.
• Settings – your profile, page settings, Communication Plan, password, and account deletion.
• Payments & Packs – everything you've paid for, the discounts you got, and the ads you have left in a pack.

Your messages are under the message icon at the top right.

1. Sign in and open Settings.
2. Email: enter your address and tap Verify. We'll email you a code – enter it to finish. If it doesn't arrive, check your spam folder and mark it as not spam so future emails reach you.
3. Phone: enter your number and tap Verify, choose a verification method, and follow the instructions.

Open Settings, change the field, then scroll down and tap Update. A new email address or phone number has to be verified again.

Your location can be changed once every 3 months. If you need to change it sooner, write to contact@petzlover.com.

Tap Click here to unsubscribe at the bottom of any email we send you. You can also write to contact@petzlover.com and ask us to unsubscribe you.

1. Open Settings and choose Delete My Account.
2. Tell us why (at least 20 characters) and confirm.

Deleting your account also deletes your listings and stops our emails and texts to you.

Yes. Sign in again – the sign-in window offers Reactivate My Account. Tap it and your account is active again.

Pets for sale, for free, for adoption, for rehoming, for mating / stud, and pets that are wanted, lost or found.

1. Tap Post a Listing at the top right, or pick the pet and breed on the home page.
2. Fill in the details and add photos and videos of your pet.
3. Tap Submit. Your listing goes live straight away as a free listing.

Right after posting you can promote it to reach more people – see Promoting your listing.

Posting is free. You can have up to 10 free listings live at the same time, and each one stays live for 4 months.

Promoted listings don't count towards the 10, and neither do listings you've deleted. If you reach the limit, delete an old listing or promote one.

Up to 30 photos and 5 videos per listing. Choose one photo as the default – it's the one shown in search results.

1. Sign in and open My Listings.
2. Tap Edit to change details or add, replace or remove photos and videos, then tap Submit. Tap Delete to remove the listing.

Having trouble uploading photos or videos? Email them to contact@petzlover.com with your listing ID and we'll add them for you.

• Displayed – how many times your listing was shown to people searching.
• Views – how many people opened your listing or profile.
• Interests – how many people showed interest in your listing.

In My Listings, tap Interest on your listing. You can see and contact those people with a Communication Plan, which is included free while your listing is promoted.

• A Premium label that makes your listing stand out.
• Your listing is shown between other listings, with high priority, in the area you choose.
• Real-time chat with interested people.
• See and contact the people who viewed your listing.
• A Communication Plan at no extra cost for as long as the promotion runs.
• Choose the entire country and your listing is also featured on the home page.

1. Open My Listings and tap Upgrade on the listing (you're also taken there right after you post).
2. Choose how long – 1, 3 or 6 months.
3. Choose how many ads – 1, 3, 5 or 10. Buying more at once saves money.
4. Choose how far it should reach, then tap the button to pay.

Prices update as you choose, and the amount on the button is what you pay. See plans and prices.

It's a one-time payment. Nothing renews automatically.

• Starter – 100 miles (or km, depending on your country). Good for people nearby.
• Most Popular – 500 miles (or km). The best balance of reach and price.
• Ultimate Spotlight – your whole country, plus a spot on the home page.

Buy 3, 5 or 10 ads at once and save 10%, 15% or 20%.

• The listing you're on is promoted straight away.
• The rest of the ads are saved in your account as a pack.
• Use them on your next listings, for the same length and reach, at no extra cost.

Unused ads never expire. Use them any time.

1. Post your new listing and open its upgrade page.
2. Choose 1 ad with the same length and reach as your pack. That card shows Included in your pack.
3. Tap Use 1 ad from your pack. Nothing to pay.

You can see how many ads you have left under Payments & Packs.

Open My Listings and tap Upgrade on the listing again. If the promotion is still running, the days you have left are carried over, so you don't lose them. If it has ended, the same steps start it again.

Extending a running promotion applies to that one listing, so the number of ads isn't offered there. You can only move to the same reach or wider – not a smaller one.

Your listing goes back to being a free listing and stays live until its own listing period ends. You can promote it again whenever you like.

You can pay with PayPal or a credit or debit card.

Yes. Enter it in the coupon field in the payment window and tap Apply before you pay. One coupon can be used per order, and it applies to the total after any bundle discount. If a coupon covers the whole order, you can complete it without paying.

Open My Account and choose Payments & Packs. Each order shows what you bought, any bundle or coupon discount, and what you paid. For an ad pack you'll also see how many ads you have left and which orders used them.

A full refund may be issued if you ask within 24 hours of buying and the promotion hasn't started being used. After that, refunds aren't given. Read the full Cancellation & Refund Policy, or write to contact@petzlover.com with your order number.

If an ad pack is refunded or disputed, its unused ads are withdrawn, and the promotions that were started from it are cancelled. Those orders show as Cancelled in Payments & Packs.

First check Payments & Packs to see whether the order went through. If it did and your listing still isn't promoted, write to contact@petzlover.com with your order number and listing ID and we'll sort it out.

Open the listing and tap Contact. If you need a Communication Plan to see contact details, we'll show you the options – choose one, pay, and the details appear. With a plan you can also message people through PetzLover.

It lets you see other people's contact details and message them. It's included free for as long as one of your listings is promoted.

• Get one: Settings → Communication Plan → Activate Plan, choose a plan, and pay.
• Check it: the same page shows your current plan and when it ends.
• Extend it: tap Extend Plan on that page.

It's a one-time payment. Nothing renews automatically.

To start a conversation, open someone's profile or listing and tap the contact option, then choose message.

When someone writes to you, the message icon at the top right lights up. Tap it to open the conversation and reply.

• If they're online, you chat live.
• If they're offline, your message is waiting for them when they sign in, and they can reply later.

We notify you in the site and by email when someone shows interest in your listing or profile, and the message icon lights up when you get a message. To stop the emails, see Your account.

Tap the search icon at the top right (on a phone, open the menu first) and search by breed and location, or type a listing ID to go straight to it.

Tap the heart on a listing to save it. To see your saved listings, tap the heart at the top right (on a phone, in the menu). You can remove one from there too.

On a search results page, tap Subscribe (the heart) at the top right. When a new listing matches that breed or category, we email you.

Tap the share icon on the listing and choose how you'd like to send it.

Tap Report on the person's profile, give the reason, and submit. Or write to contact@petzlover.com with their phone number, their PetzLover profile link or listing ID, and what happened.

• Search the email address and phone number online. Scams often use the same details across many locations and breeds.
• Be careful with anyone who won't let you meet in person and see the pet before you pay.
• Don't send money to someone you haven't met and checked.

Read our full buyer's tips before you contact anyone.